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In 30 years of activity, TECAM has made assistance a real core business.
Our working method, which distinguishes us on the market, consists first of all in identifying the problem together with the customer. The causes at the origin of the malfunction are then identified and the various possible solutions probed together with our technicians. The choice that is usually proposed to the customer is that of improved recovery, that is a solution that not only solves the problem of that moment, but which has the aim of improving the performance of the machine in the long run.
Intervention times are also important: machine downtime is evaluated together with the customer, finding solutions that do not involve, where possible, inconvenience to the service.
Do you know what we mean by improved recovery?
This is a solution that not only solves the root problem, but also has the objective of significantly improving the performance of the machine over the long term.
With an increase in the quality of the vehicle and a containment of future costs. Perfecting vehicles and equipment is our daily task: we do it best thanks to the experience of our technicians, the spare parts warehouse supplied and the collaboration with the best vendors.
In the era of corporate digitalization, TECAM has decided to renew its assistance service with the introduction of an advanced system of acceptance and management of the entire assistance process.
Thanks to a software conceived and designed by TECAM, the management operations of all assistance and maintenance activities are speeded up, so as to provide the customer with a quick, efficient and fully traceable service.
Upon arrival of the vehicle, an expert technician welcomes the driver and proceeds to digital Check invia tablet.
The technician collects all the fundamental information for the analysis and preliminary verification of the fault or the interventions to be operated, anticipating a general diagnosis and speeding up subsequent operations.
All vehicle, customer and breakdown data are automatically transmitted to the system, which automatically creates an order identified by a QR code.
The order is shared on all the workstations of the workshop, available for the Maintenance Technicians.
The Maintenance Manager organizes the work and each operator updates the status of the order while carrying out the planned actions.
A real-time update of the processing is guaranteed, while maintaining the traceability of information. Communication with managers is immediate.
At the end of the process, the Maintenance Manager checks the complete functionality of the machine to ensure that all quality standards are met.
No vehicle leaves Tecam without the final test, synonymous with Customer Guarantee.
Our technician returns the vehicle to the customer, explaining the work performed and verifying together its overall functionality.
A further guarantee for our customers!